Summary of terms and conditions for all workshops, online courses and webinars including cancellations and refunds are as follows:
- Workshops; Online Courses with a Start Date; & Webinars: “Cancellations within one to seven days of course commencement will incur a 100% cancellation fee, between eight and thirty days will incur a 50% cancellation fee” (Section 5.viii.) “In the event that a customer cancels a booking for which a transfer has already taken place, this will incur a minimum 50% cancellation fee” (Section 5.v.), “Cancellations by customers made more than thirty days before course commencement will incur a 10% cancellation fee” (Section 5.vii.)
- Online Courses without a start date & Recorded Webinars: “Cancellations within one to seven days of course commencement will incur a 100% cancellation fee…” (Section 5.viii.)
- If you seek further information regarding the course, before you register in order to make the decision to proceed with the course or not, please contact our team on 03 5619 8031 or email admin@dbtinstitute.com.au
The following terms and conditions have been in place, as displayed below, since 2010. We have only made one change since 2010 and that is to charge a 10% fee on any requests for refunds (adapted on 24th April 2020). We have our terms and conditions in place to cover Gold Coast DBT Pty Ltd for the costs of administration, facilitators, travel and venues. We are always happy to facilitate transfers for individuals who have had extenuating circumstances.
These terms and conditions were previously published at https://cmhe.com.au/terms-conditions-of-cmhe-workshops/ until 6th November 2021
1. Definitions
These are the terms and conditions governing the provision of training and educational services by Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute or its subcontractors with the exclusion of any other oral or written statement or agreement.
• ‘Client or Customer’ means a company or individual that completes a course booking form or enters into a contractual arrangement.
• ‘Delegate’ means the party or parties named as attendees on the course booking form.
• ‘Invoice’ means an invoice for the charges delivered by Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute to the customer.
2. General
These Terms and Conditions shall apply to all training and educational services carried out in the provision of services by Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute to the Customer in accordance with any order confirmation authorised by the Customer. No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions. Centre for Mental Health Education employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute in writing. The Customer acknowledges that it does not rely on, and waives any breach of, any such representations that are not so confirmed.
3. Acceptance of order
i. Workshop, educational and consultancy bookings can be accepted at any time up to 24 hours before the course start date, subject to availability.
ii. An official confirmation must be received from the Customer in order to reserve a place. Prior to your confirmation, your place is only held provisionally.
iii. Confirmed bookings can be made by letter or email (provisional bookings can be made by telephone, email or via our online service). Bookings will only be confirmed on receipt of written authorisation plus deposit or if booked within 14 days of the start date full payment.
4. Substitutions, Rescheduling and Cancellations
i. Delegate/Attendee substitutions may be made prior to the start of the course without penalty, providing Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute is informed in writing and notified 48 hours prior to the commencement of service. It is the Customer’s responsibility, having referred to relevant course information, to ensure the course is suitable for the participant’s requirements.
ii. Bookings rescheduled by the customer within one to seven days of the commencement date of the course will incur a 30% transfer fee plus any price difference in the new course fee.
iii. Bookings transferred by the customer more than seven days before the commencement date of the course will incur a 15% transfer fee, however, the transfer must take place within 3 months of the commencement date of the original course.
iv. Transfer requests received once a course has commenced are not acceptable and will be considered to be a cancellation and will be subject to the terms and conditions regarding cancellations.
v. In the event that a customer cancels a booking for which a transfer has already taken place, this will incur a minimum 50% cancellation fee (see below).
vi. In all circumstances Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute require written notification of any transfers.
vii. Cancellations by customers made more than thirty days before course commencement will incur a 10% cancellation fee.
viii. Cancellations within one to seven days of course commencement will incur a 100% cancellation fee, between eight and thirty days will incur a 50% cancellation fee.
ix. In all circumstances Centre for Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute require written notification of any cancellations.
x. Centre for Mental HealtGold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute undertakes to provide the training course on the date specified except when external circumstances prevent this. In these circumstances, we will endeavour to re run the course on a mutually agreeable basis.
xi. Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute reserves the right to cancel a course, though we make every effort to ensure this does not occur. In the event of a course being cancelled by Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute, alternative dates will be proposed or a full refund of monies paid will be made to the customer.
xii. Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute takes no responsibility for loss of profit and/or for any incidental, consequential special or indirect losses as a consequence of exceptional cancellations.
5. Sub-contracting
Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute reserves the right to assign or sub-contract its training courses to other appointed and approved personnel
6. Pricing and Payment terms
i. All course fees are fixed and published by Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute, however, we reserve the right to review and change prices.
ii. A (non-returnable) deposit of 20% will be payable upon receipt of written authorisation from the client.
iii. Payment of the course fee, together with the GST, should be received by Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute 30 days prior to the course start date or on booking, whichever is the later.
iv. No training services will be provided unless payment conditions have been satisfied.
v. All prices quoted are exclusive of GST, which will be charged at the prevailing rate.
vi. Payment can be made by Bank transfer, bank cheque, cash or money order. Credit card payments may incur up to a 2% surcharge on the gross amount.
7. Course content
Our course listing is provided for information purposes only and does not constitute an offer for a particular course or programme. Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute constantly strives to improve the content of its courses and therefore reserves the right to modify the specification of a course without notice to the Customer. A course title, duration, cost, content and location are liable to change at any time.
8. Delegate/Attendee Suitability
i. It is the Customer’s responsibility to ensure that the course is suitable for their requirements. All delegates/attendees should have read and understood the course outline and met the necessary prerequisites.
ii. Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute reserves the right to ask a delegate/attendee to leave the training event if the delegate/attendee does not meet the course prerequisites.
iii. Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute urges clients to support this policy, which is designed to protect the Customer’s investment.
iv. All delegates/attendees will be required to abide by any site rules and regulations operating at the course location.
9. Force Majeure
Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from, hindered in or delayed in the provision of services through any circumstances beyond its reasonable control including but not limited to pandemic health orders, strikes, lockouts, accidents, war, fire, acts of God, reduction in or unavailability of power, break down of plant or machinery or shortage or unavailability of raw materials from normal sources of supply.
10. Limitation of Liability and Indemnities
i. Except as may otherwise be expressly provided in these Terms and Conditions, all warranties, conditions, terms, undertakings and representations of any kind whatsoever, express or implied, whether by statute, common law or otherwise, are hereby excluded by Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute to the fullest extent permitted by law and shall have no other obligation, duty or liability whatsoever in contract, tort, statute or otherwise to the Customer.
ii. Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute represents and warrants that the services provided will be performed in a professional and skilful manner consistent with the professional standards and the general customs and practices of the industry.
iii. Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institutes’ maximum aggregate liability for any and all losses, claims, demands, damages, costs and/or expenses of any kind whatsoever arising out of or in connection with any order confirmation and/or these Terms and Conditions (whether in contract, tort, by statute or otherwise) shall not, in total, exceed the amount actually paid by the Customer to Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute for the services which are the subject of the order confirmation in question.
iv. Without prejudice to the generality of the foregoing, Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute shall not be liable to the Customer (whether in contract, tort, by statute or otherwise) for loss of profits and/or for any incidental, consequential, special or indirect loss or damage arising out of or in connection with any order confirmation and/or these Terms and Conditions, including but not limited to:
(a) loss of use;
(b) loss of goodwill;
(c) loss and/or corruption of data;
(d) loss of information;
(e) loss of business;
(f) loss of goods;
(g) loss of anticipated savings;
(h) loss of revenue;
(i) downtime;
(j) any damage relating to the procurement by the Customer of any substitute services.
v. For the avoidance of doubt, neither the types of loss and/or damage specified in sub-clauses 12.5 (a) through (j) inclusive above nor any similar types of loss and/or damage shall constitute direct loss for the purposes of these Terms and Conditions and/or any order confirmation.
vi. For the avoidance of doubt, nothing in these Terms and Conditions and/or any order confirmation shall restrict and/or exclude in any way Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institutes’ liability for (a) death or personal injury resulting from the negligence of Centre for Mental Health Education, its officers and/or employees; and/or (b) fraudulent misrepresentation. The Customer is liable for any loss, damage or injury to Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute staff or their property which may arise whilst working at the Customer location and is due to negligence or breach of statutory duty by the Customer.
vii. Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute accepts no liability for the failure of any third party hardware, software and/or systems that may be the subject of any Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute services: this includes failure to meet its operating specification.
viii. No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute or the copyright owner.
ix. All Intellectual Property Rights for any product or service remain the property of Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute unless otherwise stated or agreed.
Disclaimer:
The information contained in all Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute coursework & literature is distributed on an “As Is” basis, without warranty. While every precaution has been taken in the preparation of the training courses and associated literature, neither the author nor Gold Coast DBT Pty Ltd T/A Centre for Mental Health Education, CMHE Academy and Australian DBT Institute shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in the coursework or by the computer software and hardware products described in it.
